Ratings based on 149 verified reviews

4.6 out of 5
84% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 27-Jun-2019 on Expedia
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 04-May-2019 on Expedia
5 out of 5
by a verified traveller

Posted 08-Jan-2019 on Expedia
Excellent staff, restaurants, location. Will come back to this hotel in my next trip to Moscow.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 25-Sep-2018 on Expedia
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 29-Aug-2018 on Expedia
1 out of 5
by a verified traveller

Posted 27-Aug-2018 on Expedia
The worst experience in my life! I’ve asked for a high floor they gavme me 2nd and I’ve accepted, the AC didn’t work and we left the hotel telling them we’ll come back and we hope youvcan fix it and they confirm they’ll send the engineer and the room was dirty so we did put the clean my room signe when we left. We came back they fixed the bed only! Tissue in the toilet our tea and coffee cups dirty on their place and AC is not fixed. Someone came appologized and gave us a fan and told us they’ll change the room and will do an upgrade at morning, ao we slept the night in a 5 stars hotel with a fan! So not the St. Regis! At mornig we’ve packed everything went to the reception and no one know about our issue! No communication between the team at all! And they promised us they’ll move everything at 6 pm and we’ll come at night happy and satisfied. We came at 12 am, room still the same and when we asked the receptionist he was “I’ve no idea about uour case and I’ll do my best to move you now”! It was a disaster with my 2 years old daughter sleeping time and we’ve waited for 30 mins and move and unpack again to another room and the AC is a bit better than the first room! I was staying there for my daughter’s 2nd birthday and the experience is highly not recommended!
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 12-Aug-2018 on Hotels
5 out of 5
by a verified traveller

Dusan NYC

Posted 11-Aug-2018 on Hotels
Visited Moscow with my family from New York City . Perfect location on Lublanska square Close to all historic sites in the center of Moscow . Staff very friendly , everybody pays attention to details , you’ll feel very welcomed . Great place to stay would highly recommend it !
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Aug-2018 on Hotels
2 out of 5
by a verified traveller

Posted 29-Jul-2018 on Expedia
Bad customer service even though we took superior room with butler service. Butlers themselves turned out to be disappointing especially the girl “ Yulia”. AC in room didn’t work despite several calls and it was so hot in room that couldn’t sleep. Bathroom floors were hot. Everything was complained to manager.