Ratings based on 201 verified reviews

3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller

Posted 24-Jun-2019 on Expedia
Close to many attractions in Melaka, Jonker is very near so as malls and many restaurants. Although located near such places the hotel itself is nicely tucked away from the noisy traffic so we had a good rest.
2 out of 5
by a verified traveller from Singapore

Posted 23-Jun-2019 on Expedia
I like the location, easy excess to shopping, food and jonker walk. I am return customer for this hotel, notice the service for this hotel has drop, we booked a room and paid for 3 adults including breakfast but the toiletries given only for 2 person and they still want to charge me for the 3rd person breakfast.
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Jun-2019 on Expedia
5 out of 5
by a verified traveller from DSP, PJ, MY

Posted 05-May-2019 on Expedia
So far so good. Nothing much problem during the stay.
Comment from Hotel Management
07-May-2019 by MR. AARON, Hotel Management
Thank you for choosing Swan Garden Hotel Malacca as your holiday destination. THANK YOU MESSAGE FROM SWAN FAMILY: Tuesday 07 May 2019 Dear Frankie T, It is a blessing for us when you choose us among hundreds Malacca hotels. We would like to thank you on your recent stay with us here. We from Swan Family would like to wish you that you have a pleasant and memorable stay here for everyone. It has been a pleasure having you with us and looking forward to welcoming you again very soon. Regards from your friendly Swan Family Mr. Aaron (Hotel Manager) +6016 – 721 – 6262
5 out of 5
by a verified traveller

Posted 26-Feb-2019 on Hotels
Comment from Hotel Management
16-Mar-2019 by Swan Garden Hotel, Hotel Management
We are encouraged by your full score feedback and we will not stop uplifting our services to serve you better.
3 out of 5
by a verified traveller

Posted 24-Feb-2019 on Hotels
Nothing to shout about, can do better with the sticky floor.
Comment from Hotel Management
16-Mar-2019 by Swan Garden Hotel, Hotel Management
We have identified ways to eliminate the occurence of sticky floor by reducing the detergent used. We wish to serve you better.
4 out of 5
by a verified traveller

Posted 12-Feb-2019 on Hotels
Comment from Hotel Management
16-Mar-2019 by Swan Garden Hotel, Hotel Management
Thank you for letting us know our rooms for improvement. We will be the cleanest hotel and fastest wifi hotel in Melaka, plus the friendliest hotel too.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 13-Jan-2019 on Hotels
5 out of 5
by a verified traveller from Johor Bahru, Johor

Posted 13-Jan-2019 on Expedia
Is a pleasure staying here. Toilet may need to improve to a complete shower set & breakfast food variety not enough. Cleanliness is still ok, overall all are good.
5 out of 5
by a verified traveller

Posted 28-Dec-2018 on Expedia
One of the best hotel I've stayed in Malacca. Definitely a green light