Ratings based on 126 verified reviews

4.3 out of 5
81% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller

Posted 09-Jan-2019 on Expedia
The cleanliness of the property, the royal service & attention one is given by the staff. Their humidity ... just amazing
Comment from Hotel Management
09-Jan-2019 by Tram Thai, Hotel Management
Dear Valued Guest, Warm greetings from Crowne Plaza West Hanoi! Thank you a lot for spending time reviewing us. I'm really happy that you enjoyed your stay at our hotel and look forward to seeing you around. Best regards,
5 out of 5
by a verified traveller

Posted 31-Dec-2018 on Expedia
Good and clean hotel friendly staff and helpful breakfast
Comment from Hotel Management
02-Jan-2019 by Jakub - Hotel Manager, Hotel Management
Thank you very much for your feedback. I hope to see you around at Crowne Plaza West Hanoi soon
5 out of 5
by a verified traveller

Posted 17-Dec-2018 on Hotels
Hotel is nice specially Hang who remember everything that you had the first day of your stay and you would not have to ask the same things again they would already be there on your table.. she was VVV GOOD.
Comment from Hotel Management
18-Dec-2018 by Jakub S - Hotel Manager, Hotel Management
Warmest greetings from Crowne Plaza West Hanoi, Thank you very much for your kind words. I'm so happy that you enjoyed your stay at our hotel. And I definitely pass your compliment to Hang, she will be happy to hear. She has been working hard to deliver 'True Hospitality' to each and every guest. Hope to see you again in the near future. Kind regards, Best regards, Jakub S. – Hotel Manager
5 out of 5
by a verified traveller

Business trip

Posted 30-Nov-2018 on Hotels
I stayed here on a business trip and this is a really nice hotel. The staff are great and do everything they can for you. Hang looked after us very well at breakfast and always had my drink ready for me by the time I got to the table. My room was upgraded and it was very spacious and clean. Really enjoyed my stay and will be back.
Comment from Hotel Management
18-Dec-2018 by Jakub S - Hotel Manager, Hotel Management
Dear Gary, Thank you very much for such a wonderful review. Our team works hard to meet expectations like yours, and we’re proud to hear we hit the mark for you. Also, I agree with you, Hang is truly a gem to have in our team! I definitely will share your review with Hang and she'll love it. Look forward to welcoming you back to Crowne Plaza West Hanoi. Kind regards,
5 out of 5
by a verified traveller from singapore

Excellent hotel with professional employees

Posted 05-Nov-2018 on Hotels
This is a great hotel in west part of Hanoi. I stayed at the clubroom and spent most of my time working there. Breakfast spread and room are both great too. Staff are more than ready to offer their help and yet not intrusive. I really appreciate that.
Comment from Hotel Management
06-Nov-2018 by Jakub S- Hotel Manager, Hotel Management
Dear Valued guest, Thank you very much for taking your time to share your experience with us Hope to see you again soon
3 out of 5
by a verified traveller

Hanoi trip

Posted 28-Oct-2018 on Hotels
Food options are a bit limited
Comment from Hotel Management
02-Nov-2018 by Jakub S - Hotel Manager, Hotel Management
Thank you very much for your comment and we will take your review into action. We hope to see you around the corner at the soonest
5 out of 5
by a verified traveller

Great Hotel

Posted 24-Apr-2018 on Hotels
Hotel was very comfortable and clean. The wait staff greeted us by name and even knew what we wanted for breakfast!
Comment from Hotel Management
24-Apr-2018 by Anh Le - E commerce Executive, Hotel Management
Thank you very much for your review about us. We hope to see you in your next future soon
5 out of 5
by a verified traveller

Fantastic hotel

Posted 24-Mar-2018 on Hotels
We were there for a soccer tournament. It is an excellent location for it. The buffet is amazing, aka carte is slow service. The hotel is very nice and it slept 2 adults, 2 kids very comfortably.
Comment from Hotel Management
26-Mar-2018 by Jakub S. Hotel Manager, Hotel Management
Thank you very much for your review and we are so glad to hear that you enjoyed your stay with us. Hope to welcome you soon
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 16-Jan-2018 on Expedia
One of the better hotel around HCM district Q1 , near to Ben Thanh market and other tourist sites
Comment from Hotel Management
22-Jan-2018 by Anh Le, Hotel Management
Thank for your comment
5 out of 5
by SARAD

Posted 21-Dec-2017 on Hotels
Comment from Hotel Management
28-Dec-2017
Thank you very much for your review. We hope to wellcome you to stay in Crowne Plaza West Hanoi in the near future AnhLe - E commerce Executive