Ratings based on 120 verified reviews

4.3 out of 5
79% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller

Posted 09-Jan-2019 on Expedia
The cleanliness of the property, the royal service & attention one is given by the staff. Their humidity ... just amazing
Comment from Hotel Management
09-Jan-2019 by Tram Thai, Hotel Management
Dear Valued Guest, Warm greetings from Crowne Plaza West Hanoi! Thank you a lot for spending time reviewing us. I'm really happy that you enjoyed your stay at our hotel and look forward to seeing you around. Best regards,
5 out of 5
by a verified traveller

Posted 31-Dec-2018 on Expedia
Good and clean hotel friendly staff and helpful breakfast
Comment from Hotel Management
02-Jan-2019 by Jakub - Hotel Manager, Hotel Management
Thank you very much for your feedback. I hope to see you around at Crowne Plaza West Hanoi soon
5 out of 5
by a verified traveller

Great Hotel

Posted 24-Apr-2018 on Hotels
Hotel was very comfortable and clean. The wait staff greeted us by name and even knew what we wanted for breakfast!
Comment from Hotel Management
24-Apr-2018 by Anh Le - E commerce Executive, Hotel Management
Thank you very much for your review about us. We hope to see you in your next future soon
5 out of 5
by a verified traveller

Fantastic hotel

Posted 24-Mar-2018 on Hotels
We were there for a soccer tournament. It is an excellent location for it. The buffet is amazing, aka carte is slow service. The hotel is very nice and it slept 2 adults, 2 kids very comfortably.
Comment from Hotel Management
26-Mar-2018 by Jakub S. Hotel Manager, Hotel Management
Thank you very much for your review and we are so glad to hear that you enjoyed your stay with us. Hope to welcome you soon
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 16-Jan-2018 on Expedia
One of the better hotel around HCM district Q1 , near to Ben Thanh market and other tourist sites
Comment from Hotel Management
22-Jan-2018 by Anh Le, Hotel Management
Thank for your comment
5 out of 5
by SARAD

Posted 21-Dec-2017 on Hotels
Comment from Hotel Management
28-Dec-2017
Thank you very much for your review. We hope to wellcome you to stay in Crowne Plaza West Hanoi in the near future AnhLe - E commerce Executive
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 08-Nov-2017 on Expedia
Pros: Great location, customer services, the whole look and the experience in general.
Great location, customer services, the whole look and the experience in general.
Comment from Hotel Management
21-Dec-2017 by AnhLe, Hotel Management
Thank you very much for your feedback!
1 out of 5
by a verified traveller from UK

Not for tourists

Posted 22-Dec-2016 on Expedia
This hotel is atleast 1 hour taxi ride From central Hanoi, and given that most tours are a further 3-4 hours (Halong bay etc.) from central Hanoi- this is highly inconvenient. None of tour operators will pick you up from hotel, so an extra 200,000 Dongs each way trip in addition.All good restaurants again based in centre. Breakfast does have some variety- with local and Japanese cuisine- mainly catering for conference delegates etc. and breakfast room extremely busy and crowded. Personally we have had better breakfast in other hotels in Vietnam. We were apparently booked for only 2 breakfasts( despite checking in for family of 3)!-Again unusual as no such problem in the other ones that we had booked. We had to argue about this, and finally did not have to pay. Again asking to pay for extra bed, which other hotels happy to arrange for free. We had sought advise from concierge for Halong bay trip and they recommended a company that has very bad reviews on trip advisor that we thankfully decided not to go ahead with finally( for some reason they hesitated to offer us even the name of the tour company, and we were just glad that we insisted that we needed it). The taxis that they recommend which stand outside the hotel cost us twice the charge of other taxi companies return- so not sure whether hotels get Commission for this. On the whole, poor overall experience, just not catered for visiting tourists- avoid this if you have other options!
4 out of 5
by a verified traveller

Business stay

Posted 20-Dec-2016 on Hotels
The club staff were really helpful and made my stay a real pleasure.
Comment from Hotel Management
23-Dec-2016 by General Manager, Hotel Management
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 17-Sep-2016 on Wotif
I enjoyed Hanoi, the traffic is insane but so much fun to watch. Crowne was lovely, the staff excellent and very welcoming.