Ratings based on 1,859 verified reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
AirAsiaGo-verified reviews
5 out of 5
by a verified traveller from Edmonton

Posted 18-Jan-2019 on Expedia
I always stay here because of the amazing views , the beautiful suites and amazing hot tubs and the staff are the friendliest
Comment from Hotel Management
18-Jan-2019 by Steve Tulloch General Manager , Hotel Management
We love to provide the most amazing service so that we see you for years and years to come. Thank you for the perfect rating and we look forward to seeing you soon.
5 out of 5
by a verified traveller from Banff

Posted 15-Jan-2019 on Expedia
Property was beautiful no complaints at all except a visible scuff and chip on the furniture leg in our room.Which was not a big deal at all will be back again for sure.
Comment from Hotel Management
15-Jan-2019 by Steve Tulloch General Manager , Hotel Management
We are thrilled you will be coming back to see us again. We apologize for the furniture but are pleased it did not impact your stay. Thank you for the perfect rating and we do look forward to seeing you again.
5 out of 5
by a verified traveller

Posted 14-Jan-2019 on Expedia
The showers in every room are amazing! The beds are very comfortable. We booked as a group and we really appreciated being accommodated in rooms right next to each other. We will definitely be back! Thank you!
Comment from Hotel Management
15-Jan-2019 by Steve Tulloch General Manager , Hotel Management
Thank you for the perfect rating and we do hope to see you again for years to come.
5 out of 5
by a verified traveller

Posted 13-Jan-2019 on Expedia
Rooms were well done and well equipped.... just a touch small. Could use more/larger hot tubs.
Comment from Hotel Management
15-Jan-2019 by Steve Tulloch General Manager , Hotel Management
Thank you for your feedback. We are pleased you had a perfect stay and do hope to see you again for years to come.
5 out of 5
by a verified traveller

Posted 10-Jan-2019 on Expedia
We had a 2bedroom condo .. layout was great .. very quiet. Great place for two couples.
Comment from Hotel Management
10-Jan-2019 by Steve Tulloch General Manager , Hotel Management
We are pleased to know you had a perfect stay at our Lodge. Thank you for taking the time to share your experience with new and potential guests.
3 out of 5
by a verified traveller

Posted 09-Jan-2019 on Expedia
Was a bit noisy this stay. Had some guests partying in the hallway at 3:30 in the morning. Upstairs neighbours children could be heard running around.
Comment from Hotel Management
11-Jan-2019 by Falcon Crest Lodge, Hotel Management
Dear Guest, Thank you for your comments and feedback. Our goal is to assure that all guests have the most comfortable stay with us and we are truly sorry that was not the case for you. Our team is available 24 hours a day to assist with anything including noise issues from other guests. Over the Holiday season and particularly New Years, noise volume can be a challenge and our team monitors the property continually throughout the night and addresses concerns as they arise. Should you have any issues on future stays, please reach out to us and we will attend to the area immediately. I trust that everything in terms of service level and amenity's was to your liking and do hope that we see you again in the future during a quieter time of year for a more peaceful stay with us. Safe Journeys, Rose Foster Guests Services Manager
5 out of 5
by a verified traveller

Posted 08-Jan-2019 on Expedia
The games and DVDs available to guests were a nice touch. Lots of amenities and wonderful service
Comment from Hotel Management
09-Jan-2019 by Steve Tulloch General Manager , Hotel Management
We are pleased to know that you were able to enjoy just a few of the many amenities we love to provide our guests. Thank you for the perfect rating and we do hope to see you again.
5 out of 5
by a verified traveller from Lacombe

Posted 06-Jan-2019 on Expedia
Great place to stay. Definitely will stay again on our next ski trip
Comment from Hotel Management
08-Jan-2019 by Steve Tulloch General Manager , Hotel Management
We look forward to seeing you again in the future. Thank you for the perfect rating and we appreciate your time.
4 out of 5
by a verified traveller

Posted 06-Jan-2019 on Expedia
The room was so nice and clean. My only complaint is the hot tub was not very hot, just warm, it would have been nice to have it a little bit hotter.
Comment from Hotel Management
08-Jan-2019 by Steve Tulloch General Manager , Hotel Management
Thank you for letting us know we will investigate immediately. We are pleased that you still enjoyed your stay with us and do hope to see you again.
5 out of 5
by a verified traveller

Posted 05-Jan-2019 on Expedia
Comment from Hotel Management
08-Jan-2019 by Steve Tulloch General Manager , Hotel Management
Thank you for the perfect rating! We appreciate your time and are pleased you had a great stay with us.