Ratings based on 1,914 verified reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
AirAsiaGo-verified reviews
4 out of 5
by a verified traveller

Posted 25-Jun-2019 on Expedia
Nice room with utilities to stay for multiple nights. Beware they are super strict about checkout times and knocked room door multiple times
Comment from Hotel Management
26-Jun-2019 by Steve Tulloch General Manager , Hotel Management
Thank you for your high rating. We do have a check out time of 11am and if people wish to stay longer they need to just let us know and if we are able to offer a later check out we certainly can. We apologize and do hope we still see you again in the future.
5 out of 5
by a verified traveller

Posted 23-Jun-2019 on Expedia
Comment from Hotel Management
23-Jun-2019 by Scarlett, Hotel Management
Thank you so much for our perfect score. We appreciate you taking the time to leave us feedback and we hope to have you stay with us again in the future.
4 out of 5
by a verified traveller from Claresholm

Posted 23-Jun-2019 on Expedia
Scenery. It is absolutely spectacular. There is lots too do and see downtown. Nothing really convenient near the hotel.
Comment from Hotel Management
23-Jun-2019 by Scarlett, Hotel Management
Thank you for the feedback, we are glad you enjoyed your stay with us in the Rocky Mountains. We are sorry to hear that you didn't find the location convenient. We have, however, recently had the 'Shops of Canmore' open just a five minute walk from the Hotel. Hopefully should you stay with us again in the future, this will make your trip more convenient. Thank you again for your positive feedback.
1 out of 5
by a verified traveller

Posted 22-Jun-2019 on Expedia
This place is also a lodge which resident can live. While we were staying, baby lives next to our room kept crying and babbling all night and we couldn't sleep every night. Also, housekeeper threw away our plastic bag with food inside valued almost $50. She didn't check inside. We complained those things to the manager, but he said there is nothing he can do. We lost our beautiful memory in Banff. Because of my bad choice..
Comment from Hotel Management
23-Jun-2019 by Bridie | Guest Service Supervisor , Hotel Management
Good evening, It is with such regret that your experience with us was not to the high standard we strive to provide to all guests at Falcon Crest Lodge. I have just tried calling you to ensure that you know the solutions promised by management are being processed in a timely manner. Please kindly let us know what a good time for us to call is for tomorrow, Sunday 06/23 and my Guest Service Manager will be back in the office to follow up. In Hospitality,
5 out of 5
by a verified traveller

Posted 21-Jun-2019 on Expedia
Comment from Hotel Management
21-Jun-2019 by Scarlett, Hotel Management
Hi Thank you for our perfect score. We are glad you enjoyed your stay with us and hope to see you again in the future.
5 out of 5
by a verified traveller

Posted 20-Jun-2019 on Expedia
Comment from Hotel Management
20-Jun-2019 by Sylvester | Front Desk Agent, Hotel Management
Thank you for the perfect score. We appreciate the feedback and are thrilled you enjoyed your stay. We hope to see you back with us again.
5 out of 5
by a verified traveller from San Jose

Posted 11-Jun-2019 on Expedia
The lodge was a great base for our vacation. Amazing view of the Rockies, a nice fireplace and a BBQ grill/patio were my favorite qualities of the place. There's a washer/dryer on site so you can pack light if you want. Service was always available and the staff was friendly.
Comment from Hotel Management
12-Jun-2019 by Steven Tulloch General Manager , Hotel Management
Thank you for the perfect rating and sharing your experience with us. We are thrilled to know you enjoyed your stay with us and do hope to see you again for years to come.
5 out of 5
by a verified traveller

Posted 10-Jun-2019 on Expedia
Comment from Hotel Management
10-Jun-2019 by Megumi - GSA, Hotel Management
Thank you for staying at the Falcon Crest Lodge and for the perfect review. We're glad that your stay was enjoyable. Looking forward to welcoming you back soon!
5 out of 5
by a verified traveller

Posted 09-Jun-2019 on Expedia
Comment from Hotel Management
14-Jun-2019 by Scarlett, Hotel Management
Thank you for our great feedback, we appreciate you taking the time to rate us. Kind regards
5 out of 5
by a verified traveller

Posted 08-Jun-2019 on Expedia
Comment from Hotel Management
08-Jun-2019 by Bridie Root | Guest Service Supervisor , Hotel Management
Thank you for leaving us a perfect rating! We hope to welcome you back to Falcon Crest Lodge in the future.